Dirt can and does cover over anything. Scratches, stains, paint, concrete sealant, etched glass, and so much more. Every dirty window potentially hides any of these problems. The greatest concern are scratches, etched surfaces, and other blemishes. These do not come off easily. And we can easily be blamed for them. Even by old trusted customers. To explain. Lets say we just finish a job. It looks perfect. We get paid. Some one else comes in afterward to work on the house. They get something on the glass and must remove it. In doing this they scratch the glass. Which scratches are covered by dirt. Next year we come back to clean the windows again. We do NOT use a razor. But the scratches are revealed. We are blamed. Our trusted customer says it was our rubber that left the scratches. The burden is on us to prove that we did not scratch the windows. So we might have taken the razor blade away from all of our employees. But that is still not the ultimate answer to the scratched glass problem.
Another situation can happen when another window cleaner ends up scratching some windows. But does not tell the owner. The windows get really dirty. We are called in. No razors are used. We clean the windows and reveal the scratches. Lawsuit time.
How about this one. Cumberland Farms are going up all over. Construction is doing very well as of late. But they don't clean their windows. Straight from the factory windows can be scratched, etched, or otherwise damaged in many different ways. But such will never be revealed until the windows are professionally cleaned by a trained eye. After one year however the warranty will have expired. And Cumberland Farms and any other company will own the damage.
There are techniques for protecting against potential lawsuits and protecting windows from the loss of warrantees. This is one of the focuses of Glass Smart Consulting. Which I would like to work with my window cleaning customers on. Just give me a call at 603-498-9474 and leave a text with your phone number and a time you would like to talk.
Written by Henry Grover Jr.
603-498-9474
glasssmart@protonmail.com
https://www.youtube.com/channel/UCKzhmAWtlsHJiwRd6WrgGyA/videos
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