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Sunday, October 20, 2019

The 55 Inch Super Soaper Wand

The Super Soaper was created with much help from Wiljer Specialty Cleaning Products who provided this beautiful white sleeve.  It has just the right amount of pile to hold onto just the right amount of water.  They truly do make the very best sleeves for the window cleaning industry.  More importantly however is that the owner is willing to work with us in developing different technologies.  I developed the Super Soaper as an ultra niche product.  Hoping it would get attention.

Wiljer Specialty Cleaning Products
34 Front Street - Box266
Indian Orchard MA 01151
Phone 413-543-5333

The other part of this invention of course is the Super Soaper Siphon.  It fits on the bottom of a two inch PVC pipe.  The water can come in but can't get out.  So it becomes displaced by the wand on the downward motion and wets the sleeve.  The upward motion of the wand draws water up from the bucket into the tube.  With this tube I can easily soap up a 55 inch wand from a one gallon bucket.  I will be doing a video showing how I built my Super Soaper System.  There will be continual updates and improvements.

This invention is NOT practical for just a few large windows.  Definitely NOT for smaller windows.  A "small" 22 inch is much easier to use.  It becomes practical ONLY when doing about twenty or more very large windows.  Such as at a dealership.  Certain commercial jobs have many very large plates that take a great deal of time to wet.  Soren created the Sorbo line of squeegees to deal with these large windows.  For  decades now this design has proven itself.  I see the Super Soaper wand as an addition to the very large squeegee.  It will likely not be picked up by any manufacturer as they will see it as too much of a niche product.  Ultra niche products are usually passed over by large manufacturers.  There simply is not enough money in them

Wiljer would be willing to make sleeves as big as 55 inches.  I am thinking that there are more people out there that would want a 36, 42, or a 48 inch wand.  Any of these sizes are easy to make.  I bought a very small swivel wetter handle from Sorbo and unscrewed the handle which is held on by two screws.  Then I took a long metal handle from a broom.  Removed the broom and plastic ends.  Then screwed on the Sorbo swivel handle.  I did have to drill a couple holes in the handle with a drillpress.  That was the most difficult part.  Once done I just slipped on the sleeve and snapped it secure.

Improvements will be shortening the wetting time to five seconds, and learning what the percentage of time reduction is over a 22 inch wand on the same large window.  I need to demonstrate this improvement in a video.  As we all know time is king.  Commercial window cleaning is all about time.  Which is why I am very surprised there are not more videos out there demonstrating the super channel squeegees.  Instead we see many very small squeegees with wetting pads that flip over.  These are great for small or average size windows.  But when you have fifty windows that are twelve feet high and six feet wide give me a super channel any day of the week.  That is all I have to say right now!

Written By Henry Grover Jr.

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Monday, October 14, 2019

Glass Surface Chemistry

In pure water chemistry one out of every 10,000,000 water molecules is dissociated into a hydroxide 'and' a hydronium ion.  Hence the water maintains a neutral pH.  It is neither acidic or alkaline.  If there are more hydronium ions (H3O) than hydroxide ions the pH is below 7 and the "pure water" is acid.  If there are more hydroxide ions then hydronium ions the pH will be above 7 and the water will be alkaline or a base.  Cleaning solutions use alkaline chemistries because most films and dirt on glass are hydrocarbon in nature.  Which are acidic.  Hence the two chemistries neutralize and cleaning happens.  However it is the hydronium ions that swap places with the sodium atoms in the near surface of soda lime/window glass.  The hydronium ions and sodium atoms inter-diffuse.   Which is the reason why Dr Paul Duffer says that glass is "alive".  It is very easy to change the chemistry of a glass surface with pure water if it is acidic.  And especially if the ambient temperature is raised.  An other way of saying this is that glass surfaces are very reactive.  This is demonstrated in our work every day.

Any window cleaner that has been working for ten years or more knows that not all surfaces are the same.  If you doubt this just start checking clean dry surfaces with a penny.  Then feel and listen.  They can pop and fizz as in the video here.  Or just be very rough.  They can also be perfectly smooth.  Not rough with no sound.

Everything I have been describing is what happens naturally.  We also change glass surfaces by polishing with microcrystalline super-abrasives such as cerium oxide.  Certain acids such as hydrofluoric, sulfuric, and ammoniumbifluoride do the same thing in a matter of thirty seconds.  Whenever hard water spots are removed with polishing slurries the glass becomes rough, very easy to scratch, and a stain sponge.  For all intents and purposes the surface is now DEFECTIVE!  This is an issue that no one in the window cleaning industry has recognized.  

I remember a building that Marc Tanner told me about that he restored.  It was four stories.  The first three stories released the stain with ease.  But the fourth floor was a total bear.  Come to find out an etchant/acid had been used before to remove the stains from just the fourth floor.  Then the stain reformed.  

It is also true that stains come off reflective metallic surfaces much easier than clear transparent glass.  Which releases stains much easier than dark tinted glass.  Dark glass can be an absolute bear.  Especially if it has been polished or "restored" with an acid such as HF.  Usually etchants will destroy dark glass.  They will leave an orange peal effect, or discolor.

The days of simply cleaning windows with a buck, mop, and a squeegee are long gone.  When we take on a store front we take on the maintenance and protection of the windows we clean.  This is true for window cleaners and auto detailers who work on vehicular glass. 

Vision glass that has been restored by having water stains removed should absolutely be sealed with a hydrophobic sealant.  This protects the window surface from scratches and more stains.  Here is a demonstration by Marc Tanner showing off  Nanovations NG1010.

Written by Henry Grover Jr.

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Thursday, October 3, 2019

Water Marks

Water spots come from water.  The spots are mineral deposits left on glass by evaporation.  Water drops always form on top of old spots.  There they continue the process of mineral deposition.  But water does something more than deposit minerals.  The atoms within the water molecules react with the atoms in glass surfaces.  This is an exchange reaction which results in a breakdown of what is called the moderator matrix.  In particular the leaching of the sodium atom.  In enough time and at a high enough temperature time there is a breakdown of the silicon oxygen network which is the builder matrix.  When both the moderator and builder matrix has been broken down the near glass surface has gone through total dissolution.

Water marks are very similar to water spots. The greatest difference being dynamics.  Water spots are caused by static water drops.  Water marks are created by water drops that run down vertical glass surfaces.  Without "doing the science" as my friend Paul West says, it isn't possible to know exactly and to what extent the glass has undergone total dissolution or exactly how many minerals have been deposited on the water "tract".  Just as water drops tend to form on top of water spots, so do water drops tend to run down the same water tract.  After years of this activity visible curvy lines form.  They are much easier to see in direct sunlight.  And appear as dark diffuse lines.  Sometimes they run the full length of the window.  Sometimes they just run halfway down.  Enough water creates an interesting pattern of water marks.  When they form on the inside of a window they can be more easily seen from the outside looking in.  But are easily revealed with your breath in fog.

Water marks can be very difficult to remove just like spots.  I am guessing this is true because they are the result of etched glass.  I do know of one case of water marks that I was not able to remove them using cerium oxide.  It was necessary to use a diamond compound by hand.  The compound was based on artificial diamonds of about 3 microns particle size.  The diamond compound completely removed the marks.  Such that when fogged by my breath a film developed that was completely smooth and showed no marks at all.

I was able to locate a hard water spot remover today from Envirosafe called Waterspot Pro that was able to completely remove these water marks.  It is also much less expensive than diamond compound!  Here below is the purchasing and contact info.


Sold By Envirosafe Inc.
61535 S Hwy 97 suite# 5-415
Bend, OR 97702

Written by Henry Grover Jr.

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Monday, September 30, 2019

Vehicular Glass Maintenance

Auto glass is usually never maintained.  Consequently it becomes stained by mineral deposits.  These look very bad and impair vision.  The Envirosafe product is able to rub it off by hand with paper towels.  Or you can use small three inch soft wool pads with a rotary machine.  Slow is best.

Have you ever looked at a couch bus?  They are huge.  Half of the surface area is glass.  Further every bus that I have ever seen has hard water stains covering every square foot of glass.  This is usually from regular washing and rinsing with ground water that is loaded with minerals.  But all of this glass can be polished so it is crystal clear. There are few hard water spot removers that will remove average spots by hand without scratching, and without the use of acids or other unsafe chemicals.  You will know that all of the spots have been removed if you fog the glass with your breath.  The fog will form an even film of water.  Any left over minerals will show up in the fog.  Even "invisible" deposits will show up in the fog film.  I typically use this method to show silica deposits left by water fed pole window cleaning.  The TDS of the cleaning/rinse water might be zero but it could still have silica.

Boats, especially yachts, have bad spots from ocean water.  Which can be very difficult to remove.  Further subway trains will develop thick organic stains from atmospheric pollution.  But the Envirosafe Spot Remover will take this off too.  There are many different stains on vehicular glass that should be removed.

The Envirosafe product sells for 15.95 per bottle.  But you can check out their website and order direct.


Sold By Envirosafe Inc.
61535 S Hwy 97 suite# 5-415
Bend, OR 97702

Written by Henry Grover Jr.

         Envirosafe Waterspot Pro 

Friday, September 20, 2019

Exposing The Secrets of Hard Water Stain Removal

So many people think all they have to do is spend the money and buy a commercial system for doing this type of work and they will be all set.  After buying the system they just have to call the manufacturer if they have any questions and problem solved.  Well friends and readers this is simply not the case.  In fact and I mean this completely, there is absolutely no commercial system out there that you can buy that will adequately work on every job.  Some will even do worse damage.  I am talking here about polishing systems.  I will not even mention acid based products.  These annoy me to no end.

If you choose to buy a commercial system just know that you are also throwing money away.  The better way would be to link up with a professional who does this every day and work side by side with them.  Buy a polisher and a grinder, along with various pads, and mix up your own compounds.  But still know that every job is different.  Some will be like eating cake.  Others will be impossible without as Marc Tanner calls it, "cutting glass".  You will need as your first step a method for cutting through all of the stains and even some of the glass.  This first step must leave the window with an even white haze.  Which will during the second step come off with a cerium slurry or compound.  Such will remove the haze rather quickly compared to the first step of grinding.  But you must know that there is also the question of what type of surface you are working on.  If it is a low e metal then you will end up stripping it right off.  That is damage.  So use caution.  There are many complications when doing this work.

One complication has to do with surfaces.  The same exact atom for atom stain will come off a low e coating much easier that from a transparent glass surface.  But the same exact stain will also come off a transparent glass surface much much easier that a dark surface.  Where the window plate has been tinted all the way through.  This type of window can be virtually impossible to clear without cutting.  

Another complication results when you discover that someone has been there before you with an acid.  Especially a hydrofluoric acid.  Certain acids have the tendency of removing only some of the stains but leaving maybe 20 percent.  Which can still be seen.  Such acids also will eat into the glass making the surface like a "sponge" so it will soak up any new stains and hold onto them with incredible power and strength.  You will then need to cut the glass and polish with a cerium.

Now while the quality of the cerium is not extremely important, the type of superabrasive used for cutting is.  Don't get me wrong.  The quality of the cerium is important.  And I wrote a post about this which you should find very interesting.  But the cutter is really critical.  This is because it actually sets up the surface for the cerium.  This is a two step, maybe even a three step procedure.  With the first step being the most important.

Every job will be completely different from the job before.  In fact, and this is where it gets really wacky, the windows on the same building can be very different from other windows on the same building.  If for no other reason than who was on that building before you.  Because you have no idea who it was and what they did.  Most of the time no one is going to tell you too.  So once again use caution.  These are the things the manufacturers will not tell you.  They just don't know.  The glass restoration professionals out there like Marc Tanner do not use commercial hard water removal systems.  They have been there and did that and have moved on.  These are the people you need to communicate with.  I have talked with several.  Marc of course is King.

Now finally you absolutely need to seal off the new surface with a hydrophobic product when you are done.  Only for just two very big reasons.  First the window is now extremely susceptible to very difficult stains.  Second every square inch is also now very susceptible to scratches.  Using the product NG1010 from Nanovations USA takes care of both of these problems.  So again;...never perform any stain removal procedure without using NG1010.  Do it EVERY time!

Written by Henry Grover Jr.

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Windocoat Paint

Windocoat paint is a water based art paint that dries completely water proof.  It is a great splash paint for several different reasons.  First it takes longer to dry than acrylics.  This gives you more time to work with it.  You also get more depth because you can come back and apply more paint so as to vary the darkness or lightness of the color.  Once it dries it is completely waterproof so the window can be cleaned with soapy water and squeegeed without stripping the paint.  It can be used both outside and inside.  Its most amazing property is that it can be peeled off dry when it is time to remove from the glass.  This is really important because there is no sloppy mess at all.  Also windows these days (especially tempered glass) are very easy to scratch with razors.  Considering the cost of replacement you would definitely NOT want to scratch even just a few windows.  

The business and art of painting storefront windows and car windshields (otherwise known as "Splash") for advertising purposes has been around for a very long time.  It definitely has evolved over the years.  But in recent times it has waned somewhat because of technology.  Vinyl cutting and computers have taken over so much.  However the versatility of temporary art and the rather low cost compared to computer work are both high incentives for the customer to adopt this older much more personal and specialized service.

Written by Henry Grover Jr.

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Friday, September 6, 2019

Peel Paint can be applied directly to any window without any prior prep.  It goes on smooth and easy.  I have been working with the lab to develop the three primary colors including black and white.  So there will be five different "colors".  At the time of this writing I have red, blue, and yellow.

The coming videos will use local artists to demonstrate how Peel Paint is used.  Once applied it requires about 45 minutes above freezing temps to dry completely.  Otherwise it can be applied inside also.  It is resistant to the effects of water as demonstrated here.  The first showing of how it stands up to soapy water "froze" in the video so I showed this again.  But it is very compelling to watch.  There is absolutely no sign at all of dissolution of the paint in the water.  This is great for us because it allows us to clean the window after the artwork is done.  We can continue with the frequency of our window cleaning without any interference.  It doesn't matter if the paintwork is on the inside or the outside of the windows.

Another fantastic advantage of Peel Paint is as demonstrated here it is very easy to remove.  Just start it with a single edge razor blade then gently peel it right off.  It can then be thrown away dry.  No soapy wet mess.  Or paint flakes all over the place that must be vacuumed up.  

As the seasons change people always paint their storefront windows.  Which always creates a problem for us.  Now it doesn't have to be that way.  Just show them this video and get them to change their paint.  That is all you have to do.  And they will love you for it.

Written by Henry Grover Jr.

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Friday, August 30, 2019

Scratch Sensitive Testing

There are an unbelievable number of windows out there that absolutely cannot be scraped with a razor blade.  These are both old and even brand new.  In fact new windows are more likely to have this problem.  Which is a surface that is very sensitive to scratches.

Some windows are not scratch sensitive at all.  One very easy way to demonstrate this is with a small coin.  Once the window has been cleared of all particulate dirt and sand you can lightly run a small coin across the surface.  As I have demonstrated here.  As you play the video turn the sound way up!  There is NO music in this video so you can easily hear every pop and fizz.  It sounds very rough with many "pops".  So it would seam there are many microscopic and some larger particles actually embedded in the surface.  These also seam to be the direct cause of scratches usually attributed to the razor blade.  The reality is then that the razor is not the direct cause of any scratches but only an aid.  Further it is not the only aid.

Scratch sensitive glass surfaces are absolutely NOT necessary.  We know this simply because not all glass has this problem.  Believe it or not but there are some windows even tempered glass which is incredibly smooth.  It is SO smooth in fact that you can lay right to it with a razor and not have to fear a single scratch.  It is SO smooth that when you run a coin across the glass there is not a sound.  But only complete silence.

The use of a razor or any other tool other than a wetting wand and a squeegee changes our work from routine to non-routine window cleaning.  This type of work becomes very complicated when removing paint, silicone, or hard water spots (and more) from scratch sensitive glass.  We then must know how to use compositional abrasives, and specialty organic solvents.  There are also other very special tools and chems to do this.  I am currently looking into such products to accomplish this type of work.  But the most promising tools are those that protect glass surfaces from paint, stucco, concrete, and more.  Such must absolutely be used if this kind of scratch sensitive surface is discovered at the time just before the windows are installed.

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Written by Henry Grover Jr.

Wednesday, July 24, 2019

Elevance Clean 1200 and Plexiglass

If this video does not show on your phone please go to the link for my channel at the bottom of this post.

Clean 1200 is an excellent solvent.  True it is rather stinky but it is very powerful.  I put it through a very hard test here.  The paint that I used was a very strong paint.  Very thick.  Then I let it cure for a full month.  It was extremely difficult to get off even with a single edge razor.  But after a full hour of dwell time with the Clean 1200 I could scratch it off with my finger nail slowly.  When looking for a great solvent you will want one that has a very slow evaporation rate.  I did this test in 85 degree weather.  This allows you to let it set for a full hour.  Which will only make your job that much easier.  Otherwise even the most powerful solvent won't work at all.  Another thing is you will want a solvent that is miscible in water.  So a soapy water solution will quickly remove all of the residue.  Again the Clean 1200 is rather stinky so I would not use it inside.  But if you are working on a non-routine job and have your waiver signed, just use caution and make sure you clean up very well.

Now what we need to know is that even though the Clean 1200 is safe for glass and likely for tin oxide low e coatings as well; is absolutely NOT safe for plastic glazing.  This would be all three.  Not acrylic as is demonstrated here, nor polycarbonate, and or polyester/mylar.  I think how it crazes acrylic is the most demonstrative.  But the potential damage which can be done to the other two can also be quite bad.  Also non repairable!

Just to explain a little about what I have demonstrated.  When plexi is exposed to even the residue of most solvents and any type of physical stress, then it will craze.  That is crack up.  Such cracks can be long or zillions of very fine cracks depending on conditions.  The physical stress can be as I have shown here.  Or it can be vibrations from sound or just the constant slamming of a plexiglass door.  It can even be tight screws holding a plexi storm window on.  The stress might have been there for literally years.  But when you come along and use your wonder solvent to get some paint off, you could easily end up with cracks all around the edge where the screws were used.

I won't get into the chemistry and the physics of micro-fissures.  But you get the point!  In time I will post more videos on this topic.  So stay tuned to the channel and blog.  My goal is to educate and entertain.

Written by Henry Grover Jr.

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Friday, July 19, 2019

Kleer Vu Demonstration


Contact Information;
Karen Wright
Kleer Vu Sales
3005 N 4th E
Idaho Falls, Idaho 83401

This product is based on a very special surfactant blend that attracts water when applied to glass and even plastic surfaces.  Which by the way are by nature quite hydrophobic, not hydrophylic!  It works very well on mirrors as you can see here.  Also sunglasses, regular glasses, swimming goggles, ski goggles, and many more situations.  What I am holding here is a two ounce bottle which fits very easily in your pocket or purse.  So you can carry it around wherever you go.

How does it become a "private label" product?  All you have to do is create your label on a computer using a graphics program.  Then send that by email attachment to Karen.  Tell her you found Kleer Vu on my YouTube Channel and Blog.  Then she has a print shop that they have negotiated the best price with who will print up a bunch of labels based on your artwork.  So be creative!  She will then fill the bottles with their anti-fog formula and send back to you however many bottles you want at the moment.  You will get a wholesale rate on the bottles and be able to sell them directly to your window customers for a good profit.  Once your customers get hooked they might even want to sell them to friends.  The most important benefit to you however is that the bottles become a business card.  Cards are just filed away and no one sees them again.  But these little bottles (or larger) of anti-fog will be carried around in purses or pockets.  People will be looking at them all the time.  Make sure all of your contact info is on the label.  Because one little bottle of anti-fog could win you a thousand dollar job.

I am working on a few other private label products right now that will work just as well as this one and maybe even better.  This is the way people.  Forget your business cards and flyers.  Private label products are the very best way to advertise your business!

Written by Henry Grover Jr.

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There are so many short videos coming your way to help you with new products and new technology which will put you way ahead of the competition.  Those companies that want to continue with just a mop, bucket, and squeegee will be left in the dust!

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Wednesday, July 17, 2019

NG1010 & Protection Tech

The window cleaning company that understands protection technology will win the storefront every time!  Think about it.  As a company that specializes in storefront accounts you make your money by cleaning the same windows hundreds and possibly thousands of times.  So what if we did a demonstration of how a very special chemical sealant can actually prevent scratches on doors and other windows.  Show how we can remove light scratches and light stains.  Show how glass can be easily damaged by the wrong hands but actually preserved by the more experienced worker.  Who do you think will get the job?

Protection technology is now a reality.  This is NOT routine window cleaning.  It is however a very advanced technology that will keep windows looking brand new for their entire life.  If someone is renting they might not care so much.  But how many large stores do own the building?  Usually these are restaurant chains.  One of the most profitable accounts.  Also one of the most difficult to maintain.

The Glass Smart YouTube Channel will be demonstrating these techniques.  You will be able to show these videos to your prospective customers and win the account.  If you were to walk in to a restaurant and show them which glass surface was scratch sensitive and how you could change this I am sure you would get attention.  Plus you would get the job.  Especially if the building was brand new.

Window cleaning companies that do not want to get involved with this technology will lose.  Just one account could cost you potentially hundreds of thousands of dollars.  Is it really worth it.  You just can't remain in the past thinking all you need is a mop, bucket, and squeegee.  Those days are long gone.  And the cleaning companies that realize it and move ahead will win the accounts.

NG1010 is in my opinion the best sealant we have in the States right now.  It came from Australia and is currently being manufactured and sold in these States by NanovationsUSA located in Florida.  There are many articles and videos in this blog demonstrating it.  Further there will be many videos in the Glass Smart YouTube Channel in time demonstrating it too.  Contact NanovationsUSA today and ask for a sample.  If you go to the Glass Smart Facebook Group (use the link on the left side here) you will find other guys testing it.  Talk with them to see what they say.  Some like Marc Tanner have videos you can watch.

This product covers the most square feet at the least expense.  It also goes on very quickly and will not cause any cloudiness.  It creates a crystal clear appearance.  It is in fact a sol/gel chemistry which is not organic as many of the other hydrophobic sealants are.  So the results are much more long lasting and resistant to alkali attack from hard water spots or concrete.

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Written by Henry Grover Jr.

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Saturday, July 13, 2019

Liabilities & Issues Regarding Non-Routine Window Cleaning

When do we take on liability?

Let me be perfectly plain.  As soon as you put down the squeegee and soft applicator/wetting wand; take on liability.  When you turn on a drill motor for polishing the glass; pickup even a piece of steel, bronze, or synthetic wool; take a razor blade to the window; get out any chemical be it a solvent, acid, or alkali; or even use a plastic powder by hand or mixed with a chemical; become liable.  The reason why is very simple.  The process you are now using is NOT outlined as a common safe practice by the glass manufacturing association.  They do NOT endorse it.  Their suggestion is to simply use a mop and a squeegee.

Avoid Liability Through Education!

We must first educate ourselves.  Get out the GANA Bulletins.  Read them over.  Share this information with your customers.  I will be writing about these Bulletins here in this blog.  But you will find them through the IWCA Glass Committee.  Which I am assisting but am no longer a member of.  The IWCA has actually shared in writing joint bulletins with the glass manufacturers association.  These carry weight!  Further, they actually do state in very plain language, if glass surfaces are allowed to become covered with concrete, stucco, paint, wood stain, silicone caulk, silane concrete sealant runoff, and so on;....they have in fact become damaged.  Whenever "routine window cleaning" (a mop and a squeegee) procedures are incapable of removing any type of deposit, then the window is essentially wasted.  Those are my words.  You need to know this and so do your customers!

To read the IWCA/GANA Bulletins and access lots more unformation of glass surfaces from the IWCA use this link;...

Knowing When To Walk

Better yet run!  If you have not become responsible for doing any further damage, and especially are not completely comfortable with any procedure to remove the deposit without doing harm to the surface;....then absolutely take your leave.  However before you do, educate.  If enough of us do this contractors especially will get the idea very quick that they must use protective measures once the glass has arrived for storage.  Yes storage.  Even before installation.  It should be inspected, protected, and safely stored.  Protected through the installation/construction process, and then cleaned at the end of the job.  I am looking into protection technology now and have already posted some interesting videos on my YouTube channel.

Avoid Liability With Waivers For Non-Routine Work

Get one!  Whenever someone says, go ahead and do it anyway, and you think you can and make gobs of money in the process, don't be ill witted, be smart, get a waiver signed.  You must first educate the customer.  Let them know exactly what they are facing here.  Explain what GANA says, show them those important lines in the bulletins.  Explain what the problem is, concrete, silicone, etc.  Explain that your procedure could do worse damage to the surface.  Exactly.  It could do worse damage.  This is always possible.  It could also and does many times "void the manufacturers warranty".

Identify The Surface and Avoid Liability

This will set you apart from other window cleaners.  It is usually rather easy to identify what the problem is and where it came from.  Concrete, hard water deposits, silicone, stucco, etc.  But these days it is absolutely NOT an easy matter to identify the surface.  This is ESPECIALLY true for any employees you have.  If you are a franchise/business owner it could very well be true for you!  If so how could you ever expect that of your employees!?  And the wrong move could very easily affect the liability of your company and that of the entire franchise.  So once again education is key here.  How do we identify the surface?  Is it a pyrolytic first surface tin oxide, what of a first surface AR, or an acrylic, polycarbonate, or polyester?  Does it have a pyrolytic hydrophobic coating applied right off the glass line at the factory?  These are becoming more common for shower doors and enclosures.  Why is this so important?  Because there are non-routine procedures out there which are considered perfectly harmless;....BUT THEY ARE NOT!  Take for example the use of razor blades.  On most glass surfaces they are harmless.  But more and more now, glass surfaces are becoming very "scratch sensitive".  To razors and other non-routine methods.  So even if you have identified that you are working on plain glass you need to ask yourself is it rough, and does it "fizz and pop"?  If so back off.  Immediately!  Then there are other surfaces like AR coatings, tin oxide pyrolytics, plastics, etc.  You would NEVER under any circumstances want to use any type of metallic means (such as a razor or wool) on these surfaces.  Once you identify this type of surface and feel the need to use other tools, (other then those used in routine window cleaning), back off.  In fact let me put it this way.  Educate, identify, educate again, walk away, or proceed with extreme caution with a waiver.  You might choose to expand on any of this advice.  The bottom line is to minimize liability as much as is reasonably possible.  Never think you are losing a ton of money.  The fact is that there is a ton of money left to make out there just by dragging rubber!

The Process of Limiting Liability

The procedure should always be one of education.  Both the customer, ourselves, and our employees.  How can windows be ruined?  What are the manufacturers cleaning recommendations?  Have they been violated?  Is our customer demanding assistance?  Have we obtained a legal waiver and has it been signed by the necessary parties?  But most important is to know when to just walk away!

My YouTube channel will help to educate yourself and your employees in identifying various surfaces.  Along with various techniques that can be used with caution in non-routine work.  I would be delighted if you came aboard and supported my efforts by subscribing!  The YouTube link is;...

Written by Henry Grover Jr.

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Friday, July 12, 2019

Testing For Plastic Surfaces With A Simple Razor Blade

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First of all you will need to determine that the surface is absolutely NOT a low e metallic surface such as an AR coating or a tin oxide low e coating from Pilkington or another manufacturer.  These coatings are very easy to scratch with a razor and the razor will not "stick in" like it does on acrylic, polycarbonate, or mylar film.  So the razor tip will actually slide on such a metallic surface leaving a rather noticeable scratch!  Not good.  There are some simple tests for metallic surfaces such as a special electronic tool.  Or an LED flashlight.  Metal surfaces feel different as I demonstrated in another video.  

Nonetheless the tip of a razor applied gently to a plastic surface will actually sink in just enough so it will not move easily as demonstrated here.  This is true for plexiglass (acrylic), lexan (polycarbonate), and mylar (polyester).  Single edged scrapers and larger handheld razors such as this Triumph work very well.

Plastic glazing is turning up everywhere these days.  You would never want to scratch it as it can be very costly to replace.  Further if it has paint on it this might be one of those situations where it would be best to just walk away.  Especially if you do not have a foolproof way of safely removing whatever is on it.  If the owner is will to sign a waiver absolving you of any and all responsibility then have it it.  But again only if you feel very comfortable.  The most safe course to follow is just to walk away.  This does not mean you are not a professional.  Just show them this little video and they will know that you are!

Written by Henry Grover Jr.

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Sunday, July 7, 2019

Private Label Products

If you cannot play this video on your device go directly to the Glass Smart Product Development YouTube Channel at;...

Private Label Products are way better than a business card.  One reason is you can sell them to your customers and prospective customers.  You certainly can't sell a business card.  So you can make money off them.  Your customers can also sell them to their customers spreading word about your window cleaning business even further.  This will also earn you a greater profit.

Private Label Products are designed with your business name and contact information printed right on the label.  You design this and have it printed.  Take for example the company Nu Kleer.  They make a number of different products.  Their figurehead product being an anti-fog.  Which is a product that everyone needs.  It can even be sold in quarts or gallons to motels for bathroom mirrors.  A simple spray on wipe off anti-fog glass cleaner.  Works very well on eyeglasses, sunglasses, and swimming goggles.  I personally would not use it on the inside of car glass however.  Once it starts to wear off it will attract even more fog than before it was applied.  Then if you are asked to remove it this can be very time consuming and problematic.  Been there done that, am not going back!

You might need an MSDS.  Which Kleer Vu does have.  All you need to do is change the heading at the top to your own company name and contact info and you are golden.  If you do want to purchase product liability insurance you can.  I found a very reasonable policy once for a small start up.  The rates are always based on the total dollar volume of your annual sales. So if you are not planning on selling that much you should not have to pay that much.  Although if you do go over the amount you anticipate then definitely tell the insurance company asap so they can adjust your premium.  This is a safeguard for you.

Written by Henry Grover Jr.

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Saturday, July 6, 2019

The High Shine Slip

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That was an old woman at the laundromat that I had take the video for me by the way.  You can see her over to the right just a little.  I will use anyone that is or isn't agreeable.

On these demo videos I will be breaking glass in many different ways.  Just thought you would like that.  And I have also chosen this name for my videography, "Breaking Glass Productions".  You can rhyme that any way you like.

Anyhow.  I have been talking about this surfactant chemistry for a long time now.  So have decided to simply show you what kind of toys I have been playing with.  In as concise a way as possible.  Of course.  Then get a little technical on the blog.

The name High Shine was chosen to honor Lee Burbidge of the WCM.  He published many high caliber high tech articles in that mag.  High Shine is his company name.  It is interesting that the inorganic chemistry of this product does leave a special shine on the glass.  Which can be one of its downsides since it can streak on very hot glass in the direct sun.  Very hot dark glass too.  Hey I am not a manufacturer.  So I can degrade my own products!  Although this is usually not a problem.  But.  What we are trying to accomplish here is to attain a formula that will give the kind of solution which allows for easy cleaning of phobic surfaces.

The High Shine video begins by demonstrating with pure water exactly how phobic the test window is.  What I do not mention during the video is that I did apply a phobic product (which I will not identify) on the left side about a couple feet in.  This is just to demonstrate that even a surface that phobic can be sheeted and squeegeed with the High Shine.  You can see that the left side is somewhat more phobic than the rest of the glass but the entire surface is in fact quite phobic.  

Now I mentioned that this product is a Slip.  Actually it can be used by itself without any other product.  It can also be used with any other product.  I like to use it with Dawn.  And in this video I am only using a very little bit of Dawn.  That is why the sudz are almost totally just not there.  But we still have adequate glide or slip.

Now you can get sudz with Dawn up until you mix a 50/50 Slip/Dawn.  Then the sudz disappear.  That is because the High Shine is based on a silicone superwetter.  Silicone surfactants are typically sudz killers.  So that is what is happening here.  This is an anionic nonorganic superwetting surface active agent.  Dawn is based on two very common anionic organic surfs.  It is the strange combination of these two surfs that form what appear to be "islands" in the bucket.  The sun was out bright so I got some good pictures of this effect which is in the video.

Currently I am looking for some manufacturers or distributors to start carrying some of these products.  It might even be a window cleaning company that takes it on.  Who knows!  As long as I can get the smallest piece of cheese.  I do know however I can't do it and really don't want to.  My love is and always will be "the toy box".  Just got to have it.  I also love show and tell.  The new tech these days has given me that.  Didn't have it 25 years ago when I started writing for the AWC.  Never could have imagined it either.

I have many other things coming down the tube for you.  The YouTube that is.  Stay tuned to the channel.  And please subscribe.  I get more power that way.

Written by Henry Grover Jr.

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