No one wants to hear anything negative. So I never tell a homeowner in advance that I will report any scratches, abrasion marks, stains, etched surfaces, failed insulating units, negative deflection, etc. Neither will I report that to the general contractor or anyone else that I work for. At the beginning of the job;... however. If I am working on any window that is scratched then I have to bring that to the owners attention. Because if I don't, they might hold me accountable. At the end of the job or maybe a week or a month later. The same is true for cracked glass, etched glass, hard water spots, or even failed insulating units. People just don't know about this stuff. They don't even know if they have an exposed low e coating. Not to mention degassed argon and the implosion dangers of negative deflection! So many things are just way beyond them. These are things that are also way beyond most employees of window cleaning companies. But your employees need this knowledge. It is critical for your protection. It is also a fantastic way to maintain ownership of your accounts. When your customers witness this kind of knowledge they gain an enhanced appreciation of your company. And will never call someone else in even if they charge less.
These things are infact the very basis of the Glass Smart window cleaner. Do you want to have a Glass Smart company? Do you want to be Glass Smart yourself. This is actually the reason why I started this blog so many years ago. This is the reason why I started developing special niche products for non-routine window cleaning.
The next Poor Peoples Pub Meet is coming up this Thursday, February 24th at 3pm. We did not have a Meet in January because I was sick and didn't think anyone would be ok with that. But as I write this I am feeling good. Thursday looks like a good day for travel. We will likely meet in the side room as usual unless we only have a few show up.
Since this Glass Smart technology is based on very special niche products I would like to show you one right here right now in a video that I made about a couple years ago. Just remember the paint that I used for this experiment was so hard I couldn't even scrape it off with a single edge steel razor blade. This is what I am talking about! This is why we need to continue to have these Pub Meets. This is about two minutes long.
Written by Henry Grover Jr.
603-498-9474
glasssmart@protonmail.com
https://www.youtube.com/channel/UCKzhmAWtlsHJiwRd6WrgGyA/videos
2 comments:
Hi Nice Blog,
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