The ONLY routine window cleaning jobs are the ones we have already done and fully inspected. We must have "eyes wide open" regarding every new job. Even before we price it there are some very basic tests we must do. The very first thing that must be examined is whether the windows are scratch sensitive. If so we cannot use a razor. If they have a low e coating we will be cleaning, we cannot use a razor. So called self cleaning surfaces cannot be scraped. And any other type of factory applied coatings. If they have a polyester solar film we will need to address this. What if the windows are made from acrylic or polycarbonate. Same concerns and more. I could go on for many paragraphs.
The point I am making here is we must be Glass Smart. Otherwise we could be risking a lawsuit. But if we do even a quick inspection, and discover anything at all, we will then have the opportunity to be a little more free in our quotes. Especially if there is anything going on which is a high risk. Such as glass that is extremely scratch sensitive. I actually think the very first step before pricing any new job should be to take an hour and look at it very closely. You might even want to price this separate. Then if there are any potential problems that would be explained and become the reason for a waiver. Maybe even what I call a Trivalent Waiver. First, during, and last. I did a post on this idea. Many of you already have waivers.
I will continue this topic from time to time. Please look up at the top of this blog for the Glass Smart FB link and join in this discussion.
Henry
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